| 000 | 00534nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 190516s9999 xx 000 0 und d | ||
| 020 | _a9780071133128 | ||
| 028 |
_bGangaram Book Bureau _c938 _d24-10-1996 |
||
| 100 |
_aFitzsimmons, James A. and Fitzsimmons, Mona J. _923506 |
||
| 245 | 0 | _aService Management for Competitive Advantage | |
| 260 |
_bMcGraw-Hill, Inc. _c1994 _aNew York |
||
| 300 | _a462 | ||
| 600 |
_tIndustrial Relations _9471 |
||
| 650 |
_aIndustrial Relations _9471 |
||
| 942 | _cREF | ||
| 999 |
_c118985 _d118985 |
||