Fitzsimmons, James A. and Fitzsimmons, Mona J. <br/><br/>
Service Management for Competitive Advantage 

 - New York  McGraw-Hill, Inc.  1994 
 - 462 
<br/><br/><label>ISBN: </label>9780071133128 
<br/><br/><label>Publisher. No.: </label> Gangaram Book Bureau 
<br/><br/><label>Subjects--Personal Names: </label> Industrial Relations 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial Relations